A towering presence: the reimagined store is worthy of one of the world’s great airport terminals
Singapore. Lotte Duty Free today celebrates the grand re-opening of its Central Duplex Store in Changi Airport Terminal 3.
The Moody David Report will be on-site for the event, which will culminate with a dinner tonight at Jewel Cloud9 Piazza.
The first image appears below. A full follow-up report by Martin Moodie will be published soon.
Lotte Duty Free “ushers in a new era of innovation and luxury in travel retail,” he said.
The store said the reimagined store will offer a series of novel experiences featuring “cutting-edge elements” and exclusive products, ensuring an “unparalleled shopping experience” for Changi passengers.
This duplex store has a towering presence in the heart of Terminal 3’s transit area.
From the all-glass facade, Lotte’s diverse products and innovatively designed interior can be seen from a distance.
A dazzling 8-meter LED media wall invites travelers into the store.
Celebrating the opening of T3 Store today are (from left to right) Korean singer and actor Lee Jun-ho, Lotte Duty Free CEO Kim Joon-nam, Changi Airport Group CEO Lee Soo-hian, and Singaporean actress This is Mr. Ya Hui.
{This short video shows some of the ground floor offers in the duplex. Stay tuned for upcoming films filmed on both levels that will further showcase this impressive and engaging shopping experience.}
{And now it’s time to go upstairs. Interestingly, champagne, wine and baijiu are placed on the second floor to attract shoppers, which is always a challenge in two-story stores.}
Stay tuned for more from Martin Moodie soon. In the photo, he is pictured with Kim Joon-nam, president of Lotte Duty Free.
Lotte Duty Free CEO Kim Joon-nam greets guests on the big day of South Korea’s leading travel retailer
Actress Ya Hui waves to the guests.Lee Junho adds his signature below.
Discovering the House of Suntory with Lotte Duty Free Singapore Operations Manager Casey Lim as our tour guide (bottom)
Robot bartender Toni serves an elite audience
Enjoying a light moment with Lotte Duty Free Singapore Managing Director Jeff Sunyu Chung (left) and actress Ya Hui (right) meeting Martin Moody
gala evening
The grand reopening of Terminal 3 could come to be seen as a transformative moment for Lotte Duty Free on the international stage, marking its true coming of age as a world-class airport retailer outside its home base of South Korea.
Kim Joon-nam welcomes guests to gala dinner, capping off an auspicious day for travel retailer
Mr. Lee Jun-ho (second from the right) is joined by Mr. Chandra Mahtani, acting head of Airside Concession Department of Changi Airport Group, Mr. Kim Joon-nam, CEO of Lotte Duty Free, and Mr. Changi Airport Group Executive Vice President, Commercial Officer Mr. Lim Pek Hung and Lotte Duty Free executives will lead a toast.Ahn Dae-hyun, Vice President and Head of TR Business Innovation Group, pictured on the left is tonight’s host.
Ya Hui graced the evening with her usual grace and humility
Lotte Duty Free CEO Kim Joon Nam and Moody Davitt Report Chairman Martin Moody enjoy the celebrations
Lotte Travel Retail Oceania CEO Steve Timms (top center) and Martin Moody, Lotte Duty Free Managing Vice President and TR Business Innovation Group Head Ahn Dae Hyun
Martin Moodie and Steve Timms, Travel Retail Sales Director Nina Patricia da Costa – Moët Hennessy Travel Retail Asia Pacific Team
Brand partners came out in droves to pay homage to the impressively reimagined T3 store. Pictured with Martin Moodie is Rémy Cointreau’s girlfriend Fida Bou Chabke, CEO of Global Travel Retail.
Rémy Martin Coupe 300th Anniversary was one of three ultra-premium spirits auctioned on the night, along with Beam Suntory’s Yamazaki 25 Year Old and Hibiki 30 Year Old.
Premier boutique adds a touch of luxury
suntory house
Terminal 3 Departure Central Duplex Store is home to the world’s first shop-in-shop boutique, inspired by the House of Suntory, a unique embodiment of Japanese art and culture.
This space features a wide selection of premium spirits, including the 100th anniversary limited release Hibiki 21 Year Old and the region’s first Toki Whiskey release.
Japanese spirit: Suntory House “challenges market conventions”
Lotte Duty Free said, “Rooted in founder Shinjiro Torii’s dream of enriching lives, The House of Suntory is a world-class building inspired by Japan’s nature and enhanced by Japanese craftsmanship. It represents a sanctuary for the artisans who make spirits.”
“With Shinjiro’s ‘yatte minahare’ spirit of challenging market norms and translating into an uncompromising can-do attitude, Suntory House embodies Japanese craftsmanship and a commitment to big dreams. ”
Hennessy Boutique showcases outstanding heritage
hennessy
This shop-in-shop is inspired by Hennessy’s famous savoir-faire and features light, curved lines reminiscent of oak planks carved by coppersmiths.
This sculptural structure symbolizes Hennessy craftsmanship while also integrating digital innovation.
The result is a unique product assortment that aims to push the boundaries of tradition and technology and showcase Hennessy’s heritage of excellence.
penfolds
Another shop-in-shop will introduce a symphony of cutting-edge digital experiences, featuring “revolutionary” 3D screens, state-of-the-art digital sommeliers and personalized interactions.
This area is anchored by the first-ever Penfolds 3D screen, allowing patrons to immerse themselves in an enchanting visual adventure created exclusively for the Lotte T3 store. The immersive video content is designed to enhance the wine brand’s ‘Beyond’ experience and encapsulate Penfolds’ fearless approach to uncovering the hidden realms of winemaking.
Penfolds has developed an impressive visual arena for its T3 store
As reported, this is a collaboration with Australian artist Michaela Stafford and is designed to bring this underwater realm to life.
To celebrate the store opening, Penfolds has unveiled a themed gondola showcasing its 2023 gift collection inspired by the mysteries of the sea.
pernod ricard
The French house’s shop-in-shop introduces a multi-category boutique, the first of its kind at Changi Airport, with a large selection of blended Scotch and single malts.
The offering reflects Changi’s commitment to enhancing the retail environment by offering a shopping experience that seamlessly blends innovation and exclusivity.
The translucent LED screen display serves as a canvas for brand expression and is designed to capture travelers’ attention from a distance.
Ssingapore’s Premier Interactive Wine Sommelier Experience
The Lotte Experience Zone on the upper deck will showcase what the retailer calls a “groundbreaking and unparalleled service” in Singapore: the Interactive Wine Sommelier.
Wine Sommelier: A pioneering way to suggest wines based on consumer preferences
Using a state-of-the-art transparent LED touch screen, this “revolutionary” tool transforms the wine selection process and provides an immersive and personalized experience.
It is a pioneer in providing interactive suggestions based on individual food and dining preferences, tailored to each traveler’s tastes.
lifestyle lounge
This innovative zone on the upper deck provides a tranquil retreat where travelers can quietly charge themselves and their electronic devices.
Meet Tony, the Makr Shakr robot bartender.
Enjoy panoramic views of the surrounding area from the upper verandah and sip cocktails created by Makr Shakr robot bartender Toni.
Lotte Duty Free said, “Since introducing Toni to our Terminal 2 Duplex store, he has delighted countless customers with his precise, synchronized movements and exquisite cocktail concoctions.”
Kim Jun-nam, CEO of Lotte Duty Free, said: “Lotte Duty Free’s Terminal 3 Central Duplex store has become a new landmark at Changi Airport, setting a global benchmark for the travel retail industry. I’m proud to continue to do so.”
“This new store marks our commitment to setting a new standard of excellence in the industry with a world-class shopping environment meticulously designed to cater to the sophisticated tastes of discerning travelers. This is a testament to our unwavering commitment.”
“Changi Airport is proud to witness the transformation brought about by Lotte Duty Free’s Terminal 3 Central Duplex store,” said Lim Pek Hung, Executive Vice President, Commercial Division, Changi Airport Group.
“This collaboration embodies our shared commitment to delivering a seamless blend of world-class retail and innovative services at Changi Airport to enhance the passenger experience.
“The result is a space designed to exceed the expectations of discerning travellers, contributing to the vibrancy and sophistication of Changi’s commercial landscape.” ✈
