The story of a shocked Chinese actress who found bloody sheets and a dirty toilet in a luxury hotel room in southern China has garnered widespread attention on mainland social media.
Tian Pujun released a video clip about Douyin at the end of January, exposing the poor sanitary conditions and terrible service at a five-star hotel in Guangzhou, Guangdong province, which costs 4,000 yuan (US$560) per night. reported the news agency thecover.cn.
Not just a filthy toilet with dirty sheets and used tissues, but also the star of a hit Chinese drama Empresses in the palace, A broken faucet and dirty drinking glasses were also found.
When she called room service to report the problem, the employee said she could provide free afternoon tea as compensation.
“The employee told me I could enjoy afternoon tea anytime. I was surprised at her reaction. Was it a sincere apology?” Tian said. “Are people who can afford to stay in a hotel really interested in free afternoon tea?”
“We, as guests, expect to feel safe and comfortable in our hotels. Bed sheets and toilets must be clean. Is the current hygiene level comparable to five-star status?” she asked.
Tian told a similar story of frustration when he asked a friend to send an item by courier to the same hotel.
Her friend asked the courier to leave the package at the reception, but when Tian went to pick it up, there was no staff around and she had to wait for 30 minutes.
When Tian complained again, another employee accused her of making bloodstains on the sheets herself in order to beg for a free hotel stay.
“I’ve been traveling around and staying in hotels for years. Can I do this just for a free room stay?” the actress asked.
“I have stayed in many five-star hotels and none of them have ever had this kind of problem,” she added.
The 42-year-old is a Chinese actress, producer and writer, and her husband Wang Shi is the founder of Vanke, China’s largest real estate development company.
According to mainland media, Tian did not mention the name of the hotel, but online observers speculated that it was Guangzhou’s Rosewood, and the hotel said the incident occurred on its premises. It is said that he admitted that.
A spokesperson said: “We are conducting an internal investigation and are in the process of communicating with the guest.” “We are aware of the issue and will definitely make adjustments.”